Refund Policy
Last Updated: 4th September 2024
All clients possess the right to seek a refund in accordance with the provisions outlined in the Consumer Rights Act 2015.
Refund Procedure
Membership fees are non-refundable once paid, except during the first 90 days of your membership. To qualify for a refund within this period, you must not have viewed more than 50% of the lessons in any of the courses you purchased.
To request a refund, send an email to [email protected] stating your wish to receive a refund along with your full name.
We will process the reimbursement using the same payment method used for the initial transaction.
Once we receive your cancellation request, you will cease to have access to the website immediately.
Compliance with AML Regulations
Іn accordance with Anti-Money Laundering (AML) regulations, we reserve the right to conduct identity verification and screening procedures for refund requests. This may include requesting additional information or documentation to verify your identity and ensure compliance with AML laws and regulations.
Failure to provide the necessary information may result in the denial of the refund request.
By agreeing to this Refund Policy, you acknowledge and consent to the AML procedures outlined herein.
Complaints and Disputes
For any complaints and disputes, please contact our support team at [email protected]. We are dedicated to resolving any issues promptly and fairly.
Please note: Even if your refund request falls beyond the initial 90-day period stipulated in our policy, we encourage you to contact us. We are committed to addressing individual circumstances and will make reasonable efforts to find a satisfactory resolution.
